Help centre

Find help with Albion Trade Atlas, manage a subscription, or contact the operator, Albion Atlas Trade (UK).

Cannot sign in?

Reset your password. Use the newest code and check spam or junk. If you have not confirmed your email, choose “I have a confirmation code” or request another confirmation from the account page.

If recovery does not work, email clint262000@gmail.com with the problem and your account email. We may need to verify ownership before changing or deleting an account. Please do not send passwords or verification codes.

Prices, calculations and missing data

Check the game server, city, item quality and price age. Stale prices remain usable estimates. Missing observations and unknown order depth are not zero prices or guaranteed stock. Refreshing retrieves the latest available observations; it cannot force another player to scan a market.

Install or update

Use the Windows download from this site. Keep Albion-Market-Desk.exe in a folder you can write to. Updates replace that same application; use Settings → Updates. Choose Quit in the tray menu before a manual replacement. The application is unsigned; do not disable Windows security.

Billing and cancellation

For an existing subscription, open your account’s Plan & billing → Manage billing. Stripe shows invoices, payment details and cancellation. A support request is not confirmation of cancellation; check the date shown in the portal. Read the refund policy.

Account deletion and your data

1. Export any local records you want to keep from the desktop workspace.
2. Sign in and choose “Delete my account” in Help & account requests. Confirm that you want a deletion review.
3. We review the request, verify ownership where needed, confirm the scope and check billing. You can withdraw your request before it is completed.
4. After approval, cloud specialization, watchlists, marketplace profile/listings and account-linked support records are removed. Required payment, security or legal records may need separate retention, which we will explain. Your local computer files and copies already shared with others are not erased remotely.

Sending a deletion request does not immediately delete your account, issue a refund or cancel a subscription. We confirm completion separately. Choose “Privacy or data request” for a copy of your cloud data, a correction or another privacy concern.

Marketplace help

Atlas is a listing and player-contact service. It does not hold items or silver, settle trades or provide escrow. Use a listing’s Report listing action for inappropriate content. In the app, Safety & blocks shows your report outcomes and lets you hide or unblock players. Moderators can remove offers or temporarily suspend marketplace posting after review. If you disagree with a decision, open account support and include the listing or report reference. Marketplace restrictions do not stop you using account support. Do not pay real money for game items or currency through Atlas.